Marketing automations run in the background, sending the right message to the right client at the right time -- without you lifting a finger. SpaSphere supports 10 automation templates covering the most impactful client touchpoints: post-appointment follow-ups, birthday offers, lapsed client win-backs, and more.

Why This Matters for Your Spa

Automated follow-ups increase rebooking rates by 25-40%. A client who receives a personalized "It's been 6 weeks since your facial" email is 3x more likely to rebook than one who doesn't. Automations compound over time -- once set up, they generate revenue on autopilot.

Key Capabilities

10 pre-built automation templates
Email and SMS channels (configurable per automation)
Trigger conditions: appointment completed, birthday, days since last visit, new client, and more
Custom delay between trigger and send
Coupon code generation per automation
Activation toggle per automation
Execution history with delivery tracking

Setting Up an Automation

Open Automations

Navigate to Marketing > Automations.

Choose a template

Click Create Automation and select from available templates:

Post-appointment follow-up
Birthday greeting
Lapsed client win-back
New client welcome
Review request follow-up
Seasonal promotion
Membership renewal reminder
Package expiration alert
Referral thank you
Re-engagement campaign

Configure the automation

Set the trigger conditions, delay timing, message channel (email, SMS, or both), and optionally attach a coupon code that's auto-generated per recipient.

Activate

Toggle the automation on. It will run automatically for all matching clients going forward.

SMS requires opt-in

SMS automations only send to clients who have SMS consent enabled. SpaSphere handles compliance automatically.

How to Set Up Marketing Automations in SpaSphere