How to Manage Notification Preferences in SpaSphere
Control which in-app and email notifications your spa receives and how your team stays informed.
7 min read
SpaSphere keeps your team informed with real-time in-app notifications for bookings, client activity, payments, and system events. From the admin dashboard, you can view, filter, and manage all your notifications in one place -- and configure exactly which email notifications your spa sends to clients.
Why This Matters for Your Spa
Missing a new booking notification can mean a lost client. Studies show that spas responding to online bookings within 15 minutes have a 35% higher conversion rate than those that take over an hour. Beyond bookings, payment notifications help you catch failed transactions before they become disputes, and system alerts keep you ahead of issues like subscription changes. SpaSphere's notification center ensures that the right team members see the right information at the right time, without cluttering inboxes with irrelevant alerts. For multi-staff spas, role-based visibility means your front desk sees booking notifications while owners see payment and system updates.
Key Capabilities
- Real-time notification bell in the dashboard header with unread count badge
- Notification center with filtering by type (Booking, Client, Payment, System, Online Order) and read status
- Role-based visibility so notifications only appear for relevant team roles
- Mark individual notifications or all notifications as read in a single click
- Clickable online order notifications that navigate directly to the order details
- Paginated notification list for fast browsing of older activity
- Auto-refresh every 60 seconds to catch new events without manual reloading
- Dedicated Email settings tab for configuring client-facing notification preferences
Viewing Your Notifications
Check the notification bell
Look at the top-right corner of the dashboard. The bell icon shows a red badge with the count of unread notifications. Click the bell to see a quick preview of your two most recent unread notifications.
Open the full Notifications page
Click View all notifications at the bottom of the bell dropdown, or navigate to Notifications in the sidebar. This takes you to the full notification center.
Filter by read status
At the top of the Activity tab, use the All / Unread / Read tabs to narrow your view. The Unread tab shows only notifications you have not yet opened, with a badge showing the count.
Filter by notification type
Use the dropdown on the right side of the filter bar to select a specific notification type:
- All -- every notification
- Booking -- new appointments, confirmations, and schedule changes
- Client -- client profile updates and activity
- Payment -- successful charges, refunds, and payment failures
- System -- subscription changes, account alerts, and platform updates
- Online Order -- product orders placed through your online store
Mark notifications as read
Click any unread notification to mark it as read. Unread notifications display a purple dot on the left side. To clear all unread notifications at once, click the Mark all as read button in the toolbar above the list.
Online order notifications are clickable
When a client places an order through your online product store, the notification includes a direct link to the order details. Click the notification card to jump straight to the order's checkout success page and view the invoice.
Understanding Role-Based Visibility
Not every notification is relevant to every team member. SpaSphere uses role-based visibility to control who sees what:
- Owners and Managers see all notification types, including payment and system alerts
- Admin staff see booking, client, and online order notifications
- Notifications with no role restriction appear for all authenticated users
Role visibility is set automatically when the notification is created. You do not need to configure this -- it works out of the box based on the team member roles you have assigned.
Configuring Email Notification Settings
In addition to in-app notifications, SpaSphere sends email notifications to your clients for key appointment events. You can control these settings from the same Notifications page.
Navigate to the Email tab
On the Notifications page, click the Email tab at the top. Then click the Settings sub-tab.
Enable or disable email reminders
Toggle Send Email Reminders on or off. When enabled, clients receive an automated email before their upcoming appointments. Use the Reminder Lead Time field to set how many hours in advance the reminder is sent (default: 24 hours, range: 1-168 hours).
Toggle individual email notification types
Under Email Notification Types, you can independently enable or disable:
- Appointment Confirmation -- sent when a new appointment is booked
- Appointment Cancellation -- sent when an appointment is cancelled
- Appointment Reschedule -- sent when an appointment time or provider changes
- Appointment Reminder -- the automated pre-appointment reminder
Each toggle saves automatically. A toast notification confirms the change.
Per-client email preferences are respected
Even when email notifications are enabled at the spa level, SpaSphere checks each individual client's preferences before sending. Clients who have opted out of email notifications or whose email has previously bounced will not receive any emails. You can view and update a client's notification preference from their client profile.
Managing the Notification List
SpaSphere paginates your notifications into pages of 10 items each. Use the Previous and Next buttons at the bottom of the list to browse older notifications. The page counter shows your current position.
To refresh the notification list manually, click the Refresh button in the toolbar. SpaSphere also auto-refreshes the list every 60 seconds, so new notifications appear without action.
Frequently Asked Questions
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